Customer Satisfaction - Complaints Process

Closed 31 May 2018

Opened 6 Apr 2018

Results Updated 14 Feb 2019

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Overview

We take complaints seriously and use information from them to help improve our services.

If you have complained to us recently, we would like to hear your feedback on how your complaint was dealt with and how you were treated during the process.

In order for us to improve the complaints process, your feedback should be based on the process of your complaint rather than the outcome of your complaint.

Areas

  • All Areas

Audiences

  • Citizens Panel

Interests

  • Policies, plans and strategies
  • Jobs and training